Frequently Asked Questions (FAQ)
1. How long will it take to receive my order?
We offer worldwide shipping:
Estimated delivery time: 7–15 business days
Order processing time is typically 1–3 business days (slight delays may occur during peak periods).
2. Is free shipping available?
Yes, we offer free standard shipping on all orders, with no minimum spend required.
3. How do I track my order?
After your order is shipped, you will receive a confirmation email with a tracking number.
You can track your package status in real time via the tracking link.
4. How often should I use the products?
General recommendations:
• Foot patches: Use once every night
• Slimming patches: Use daily or every other day according to product instructions
Continuous use will enhance the overall experience.
5. How long will it take to see changes?
Everyone’s lifestyle and body type are different, so the experience will vary.
Our products emphasize daily comfort and relaxation; we recommend consistent use over a period of time.
6. Are the product ingredients safe?
We prioritize gentle formulas and a pleasant user experience. Common ingredients include:
• Herbal extracts (such as mugwort, ginger, etc.)
• Plant essences
All products undergo basic quality testing before leaving the factory.
7. Is it suitable for sensitive skin?
If you have sensitive skin, we recommend:
Perform a patch test before first use. If any discomfort occurs, discontinue use immediately.
8. Can pregnant women or people with special needs use this product?
For safety reasons, we recommend that pregnant women or people with special needs consult a professional before use.
9. Can I cancel or modify my order?
Once an order is shipped, it cannot be canceled or modified.
If you need to change information, please contact customer service as soon as possible after placing your order.
10. What if I receive the wrong or damaged goods?
Please contact us within 48 hours and provide photos. We will provide you with:
• Free replacement, or
• A refund solution.
11. Which payment methods are supported?
We support: Visa / MasterCard
The payment process uses encryption technology to ensure transaction security.
12. Is my personal information safe?
We highly value your privacy and data security. All information is processed through a secure encryption system and will not be disclosed to third parties.
13. How do I contact customer service?
For any questions, please contact us:
Email: clear@Sqlformats.com
We usually respond within 24 hours.